Return Policy:
Although we acknowledge that there might be occasions when a customer is dissatisfied with their purchased item(s), it’s important to note that all sales are considered final, and we do not provide refunds for shipped items. In case of packaging issues or damage during shipping, we encourage customers to contact us as soon as possible so that we can take care of the situation. Please get in touch with us at orders@n83coffeeco.com or (314) 827-4889.
If the wrong product is shipped:
If an error occurs in dispatching the incorrect coffee (for example, sending Eastgate Dark Roast instead of Columbian), and the packaging remains unopened, kindly return it to us. Upon receipt of the unopened package, we will promptly dispatch the correct item at our expense. However, if the package has been opened, we regret that we cannot accept returns and issue credits.
Shipping Policy:
We dispatch orders within 3-4 business days from the date of order placement, excluding the day the order is received. During peak periods, holidays, and unforeseen events, we kindly request a 1-2 day grace period. Please note that we do not operate on Saturdays and Sundays. Our primary shipping method is through USPS, with the possibility of using UPS or DHL for international orders based on the nature of the order. Our commitment is to find the most cost-effective shipping option without compromising delivery times or customer satisfaction.
Once an order leaves our facility, we relinquish control over the transit time. You can track your order via the provided tracking number on our website. Additionally, customers should receive a tracking email, and in case it’s not received, we advise checking the spam folder. Please be aware that Path is closed on specific holidays, including New Year’s Day, Presidents Day, Good Friday, Memorial Day, July Fourth, Labor Day, Thanksgiving, the day after Thanksgiving, and Christmas Day.